Winning Customer Loyalty: Proven Strategies to Reduce Churn in Broadband

Sunday, May 17, 2026

4:40 PM - 5:25 PM ET

Location: Lafayette 4 (Mezzanine Level)

Moderator(s)

Katherine Songster

Account Director
Harry Marketing
Armonk, New York, United States

Panelist(s)

Jessica Tuatonga (she/her/hers)

Customer Service Manager
Utopia Fiber
murray, Utah, United States
Stacey Thomas (she/her/hers)

Director of Operations Support
TEC, Mississippi, United States
Dan Siemon (he/him/his)

Co-founder and CEO
Preseem (Aterlo Networks Inc)
Waterloo, Ontario, Canada

Retention is the ultimate growth strategy. This session reveals proven approaches to keeping customers engaged and loyal, including proactive communication, personalized experiences, and service enhancements that matter most. Hear real-world examples of providers reducing churn and boosting satisfaction. Make loyalty a cornerstone of your success story.