Customer Service Manager
Utopia Fiber
murray, Utah, United States
Jessica Tuatonga is a Customer Service Manager at UTOPIA Fiber. She brings more than 11 years of experience in the fiber broadband industry, with a career rooted in customer advocacy, operational leadership, and community-focused connectivity.
Throughout her tenure at UTOPIA Fiber, Jessica has supported a wide range of initiatives, including residential fiber installations, homeowner association (HOA) coordination, and sales support. Her deep understanding of both the technical and customer-facing sides of fiber deployment allows her to bridge communication between teams, partners, and residents, ensuring smooth project execution and a positive customer experience.
Jessica has played a key role in helping customers and communities navigate the transition to fiber, with a strong focus on clarity, accessibility, and trust. She is especially knowledgeable in working with HOAs and residential neighborhoods, where clear communication and relationship-building are critical to successful network expansion.
As a customer service leader, Jessica is passionate about developing efficient processes, supporting high-performing teams, and improving the overall customer journey. Her long-standing commitment to UTOPIA Fiber reflects her dedication to delivering reliable, high-quality broadband services that strengthen the communities they serve.
Winning Customer Loyalty: Proven Strategies to Reduce Churn in Broadband
Sunday, May 17, 2026
4:40 PM - 5:25 PM ET