Creating a Framework for Operational Simplicity and Service Scale

Monday, May 18, 2026

1:00 PM - 1:40 PM ET

Location: Lafayette 2 (Mezzanine Level)

Moderator(s)

Heather Moyer (she/her/hers)

CEO & Founder
HNM Systems
Rancho Santa Fe, California, United States

Panelist(s)

Hani Elmalky

Head of AI & Innovation
GFiber, California, United States
Mik Cox (he/him/his)

SVP, Technology Innovation
Plume, Colorado, United States
Katherine Latham

CEO, Managing Partner
Talman Consultants, LLC
Westmont, Illinois, United States
Bill Brungardt (he/him/his)

Vice President, Program Manager
BHC
Overland Park, Kansas, United States

Successful service delivery starts with clarity, both within your organization and across your ecosystem. This session explores how providers can define internal roles, align resources, and identify the right external partners to avoid inefficiencies. Learn practical steps to build collaboration models that strengthen operations and drive growth. Leave knowing what your team needs, and more importantly, how to make it happen.