Vice President of Customer Experience
Nex-Tech, Kansas, United States
Dustin Schlaefli is the Director of Customer Engagement for Nex-Tech. In Dustin’s twenty-five years, he has led the Marketing team through Nex-Tech’s growth and expansion, to be a full-service broadband, technology and wholesale provider. In his current role Dustin directs the strategic marketing, retail sales and customer service activities for Nex-Tech. Most recently, he led the creative and advertising teams to expand into offering advertising agency services for various business customers, including broadband providers.
Dustin holds a B.B.A. in Marketing and an M.S. in General Communications from Fort Hays State University.
Dustin currently serves on the NTCA Marketing Committee. He is active in the Hays community and serves as an Ambassador for the Hays Area Chamber of Commerce, member of Hays Area Planning Commission and board member for Big Brothers & Big Sisters of Ellis County.
Marketing Strategies to Boost Loyalty and Reduce Churn
Tuesday, May 19, 2026
8:00 AM - 8:40 AM ET